What happens once I make a complaint?

Once you make a complaint, the owners corporation must decide whether or not to take any action.

If an owners corporation decides to take no action, it must respond to the persons making the complaint and give reasons for taking no action.

If an owners corporation decides to take action, then they must first follow the dispute resolution process. If this process yields no results then the owners corporation may then issue a breach allowing 28 days to rectify the breach.

Should the persons not rectify the breach within the 28 days then the owners corporation may issue a final notice. Should the persons again not rectify the alleged breach then the owners corporation may apply to VCAT.